Seniors Inforrmation Service (SIS) aims to maximise the independence and improve the quality of life of older people, their families and carers by providing access to free information about the services and facilities available to them.
as a client of SIS are to:
be treated as an individual and to have your preferences taken into account
be treated without discrimination
enjoy privacy and confidentiality
complain or to persue action to resolve a dispute
be safe when visiting SIS
have access to information about your rights and responsibilities
request translation or interpreting
It is important that you, as a client of SIS
respect the rights and needs of other people using SIS
treat SIS staff with courtesy
inform SIS staff if you have special needs which will affect the provision of their service to you
SIS values all feedback about the service. Negative feedback will be regarded as an opportunity to review SIS services and to make appropriate changes to assist future clients.
Clients have a right to:
make a formal complaint
nominate an advocate to act on their behalf
request to speak to the SIS manager
be provided with information about SIS' response and actions resulting from their complaints
If the issue remains unresolved, the client may discuss the matter with an executive member of the SIS management committee. If satisfaction is not received the client will then be referred to the appropriate agency.
Privacy and Confidentiality
he Seniors Information Service adhers to the Australian Privacy Principle (APPs) of the Privacy Amendment (Enhacing Privacy Prtection) Act 2012 which amends the Privacy Act 1998. For the latest version of the Acts visit the ComLaw website www.comlaw.gov.au
The Privacy Act is the national legislation which ensures that organistions this includes NGOs, businesses and goverment agencies protect peoples personal information and are transparent about how they handle this information. The Privacy Principes regulates the handling of personal information. There are no 13 APPs. The APPs are designed to help ensure that the quality of personal information is complete accurate, up-to-date and used only for the purpose it was colleted.
The APPs assist people to mae more informe choice about how they want their personal information to be handled so they can decide whether they want to deal with paticular organisations (including NGOs and service provders) and busineses.
I you are concerned about information Seniors Information Service may hold on your enquiry please conact our Privacy Officer at firstname.lastname@example.org
From our Internet Service Provider's log file, we gather the following information:
user's top level domain name (ISP server)
date and time of access to the site
pages accessed and documents downloaded
This information is collected to analyse and improve website performance.
No personably identifiable information is gathered.